Valiantys | ITSM Accelerator

Implement Jira Service Management faster and more efficiently built for flexibility, scalability, and fast ROI

Atlassian’s Jira Service Management is known for its flexibility and scalability, making it the go-to solution for organizations of all sizes. Configuring Jira to match your business needs and industry best practices can be a complex and time-consuming process.

At Valiantys, we’ve helped countless organizations achieve their ITSM goals through our ITSM Accelerator, providing a streamlined, efficient solution for deploying Jira Service Management.

Why ITSM Accelerator?

Valiantys’ ITSM Accelerator is designed for organizations looking to harness the benefits of Atlassian Cloud and get started quickly without the complexities of traditional implementations.

We’ve taken the guesswork out of ITSM deployments by pre-configuring Jira Service Management to meet the needs of both IT and non-IT service management teams.

Our solution combines industry best practices with our years of Atlassian expertise to provide a fast, smooth, and efficient implementation.

What makes ITSM Accelerator different?

Jira Service Management provides excellent out-of-the-box templates, but the additional configuration can take months, especially for those unfamiliar with the platform.

With Valiantys’ ITSM Accelerator, you don’t have to endure the painful process of trial and error. Our solution is ready for deployment from day 1, saving you time and resources.

Key Features

1

Pre-configured ITSM Best Practices:

We’ve curated a solution based on the most in-demand features from our Enterprise clients, providing all the essential functionalities you need for effective service management.

2

End-to-End IT Service Management:

From Incident Management to Change Enablement, our solution covers every aspect of ITSM, aligned with ITIL best practices.

3

Seamless Atlassian Cloud Integration:

Built for the cloud, our solution integrates effortlessly with the Atlassian stack and third-party tools from the Atlassian Marketplace.

4

Low Code/No Code Customization:

Our pre-configured solution allows easy customizations without the need for dedicated developers.

What you get with our ITSM Accelerator

Collaborative discovery & planning:

We begin with workshops involving key stakeholders to identify your service management challenges and goals. This ensures a tailored Jira Service Management setup that aligns with your operational needs.

Specialized training:

We offer hands-on training to empower your team, focusing on practical applications to ensure they can confidently manage and optimize the ITSM solution.

Long-term strategy & advisory:

We partner with you to develop a long-term ITSM strategy, offering guidance on scaling, integrations, and future enhancements to maximize the value of your solution.

Ongoing support & expertise:

Our team provides continuous support, addressing any post-deployment needs, from configuration adjustments to system optimizations, to ensure smooth operations.

Tailored configuration & deployment:

Our experts handle the full configuration and deployment of Jira Service Management, customizing workflows and automations to fit your requirements while following ITIL best practices.

Configured CMDB
User facing service portal
Change request management flows
Service Request Management catalogue
Incident Management approach

Environmental, social, and governance

Through programs such as ‘Caring for Change’, we give back to local communities in a meaningful way — such as offering complimentary Atlassian training to charities. Here at Valiantys, we are conducting an annual greenhouse gas emission assessment to reduce carbon footprint and an annual Environmental, Social, and Governance audit of our company. We are also actively working towards receiving B Corp certification in 2025.

Who Can Benefit?

Ideal for businesses using Jira Cloud that need rapid, best-practice-driven service management enhancements.
Designed for organizations needing a fast ITSM deployment, especially when time is critical due to factors like license renewals.
Tailored for organizations aiming to expand and optimize their Jira Service Management as part of their long-term strategy.
Perfect for companies looking to streamline and consolidate their service management tools for improved efficiency.

Other Resources

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ITSM

ITSM Accelerator

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