In this free 1-hour webinar, Valiantys' Atlassian Certified Experts provide an overview of Atlassian's high-velocity ITSM solution, Jira Service Management. The webinar will cover customer portals and connecting service agents to Dev & IT Ops teams within the highly collaborative Atlassian tools.
Outline:
- Introduction to JSM
- Help Center walkthrough
- Submit tickets as a customer
- Work tickets as an agent
- Manage the project as a project admin
