Skip to main content
English
Contact Us

WORKSHOP - REGISTRATION CLOSED

AI-Powered
IT Service
Management

Explore practical AI use cases, automation strategies, and implementation roadmaps for modern enterprise ITSM.

AI is reshaping the future of IT service management. Enterprise organizations are exploring how AI can streamline support operations, improve service experiences, reduce manual workloads, and accelerate decision-making across IT teams.

This hands–on AI Workshop shows you how to:

► Deflect unnecessary tickets
► Streamline triage and backlog
► Accelerate resolution with AI assistance

This workshop is designed to help organizations move from reactive support to intelligent, AI-driven service management.

Trusted By

  • grey 1 European-Central-Bank-logo
  • grey Booking.com_logo
  • grey NXP_Semiconductors_logo
  • grey 1 Amadeus_(CRS)_Logo
  • grey ASML_logo
  • grey 1 Just_Eat_Takeaway_Logo_6.2020

What You’ll Learn

We’ll explore how AI can be applied across your service lifecycle, from request deflection to resolution, using tools like:

Meet the speakers

How to manage and reduce ticket volumes with AI

Where service management processes typically slow down

How AI supports triage, prioritization, and routing

How knowledge management drives effective self-service

What an AI-supported service desk looks like in practice

Untitled design-139

Live Demonstrations

Examples based on real service scenarios:
  • Virtual agents handling common employee requests
  • Ticket routing based on intent and context
  • Backlog management through grouping and prioritisation

Led by Valiantys experts, the AI for IT Service Management Workshop provides practical guidance, real-world use cases, and a roadmap for implementing AI within Jira Service Management and enterprise service operations.

Discover how AI can transform your IT service management operations.

Who Should Attend

In this interactive workshop, Valiantys experts help your team identify practical AI use cases for ITSM, improve service desk efficiency, automate repetitive workflows, and enhance employee support experiences.

IT Service Management Leaders

Service Desk Managers and Team Leads

IT Operations and Support Teams

Digital Workplace / Employee Experience Teams

Teams using or evaluating Atlassian tools, particularly Jira Service Management (JSM)

Meet Our AI Experts

The session is led by Experts working directly with organisations adopting AI in service management.
The focus is on applying AI in ways that improve day-to-day operations.

Zachary Kipping

Zachary Kipping

AI Technical Lead
Valiantys

Zachary is AI Tech Lead at Valiantys, where he has spent six years driving innovation. He began with internal R&D, building early demos and MVPs to solve real delivery challenges. Today, he focuses on Atlassian Rovo and applied AI, creating practical solutions that accelerate SDLC, enhance ESM, and improve team processes. Zachary brings a hands-on, problem-solving approach and helps organizations unlock immediate value from AI.

Nathan Chantrenne

Nathan Chantrenne

Chief AI Officer
Valiantys

Nathan leads AI initiatives at Valiantys, focusing on practical ways organisations can use AI to improve service delivery and operational efficiency. With 15+ years in the Atlassian ecosystem, he supports teams in adopting more automated and scalable ways of working.

Paul Roche

Paul Roche

Senior Consultant, ESM practice
Valiantys

Paul has built his practice alongside Atlassian's own evolution toward Enterprise Service Management, drawn by its grounding in the operational reality of organisations. As AI reshapes the way business process analysis is approached, he pays particular attention to the governance, risk and compliance aspects, which will prove decisive in its adoption.

-- REGISTRATION CLOSED --

Join us for a live, interactive session and discover how AI can improve your service operations, without adding complexity.

Featured AI Resources