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Managed Services

Stop Managing Tools. Start Delivering Brilliance.

Atlassian Total Care is a consulting-as-a-service that transforms complexity into value with a global team of certified experts who support, optimize and evolve your tools.

Atlassian Total Care: Crystal clear guidance and expertise

Accelerate your business outcomes with hands-on Atlassian expertise and precision consultative support—so your teams can focus on driving your business forward.

Go From Tools to Total Value

Is your team stuck spending time on tools instead of delivering business value? Discover how lack of Atlassian expertise, unmanaged sprawl, and scaling friction are costing more than just time—and how Total Care restores focus, agility, and impact.

Total Care Jump Start

Eliminate expertise gaps that slow down efficiency.

Refocus time wasted on administrative burdens back to strategic work.

Avoid underutilized features that come from a lack of proper training and support.

Reduce the inevitable friction that comes from scaling without systems and governance.

From Reactive to Proactive

Stop chasing fixes. Start driving transformation. Shift from fragmented support to continuous, expert-led evolution—with unlimited access to a full team of Atlassian-certified experts, ready to scale your tools as fast as your business demands.

TALK WITH OUR TEAM

Continuous innovation, at scale.

Protection

Embed Expertise

Gain always-on access to Atlassian-certified consultants who advise, implement, and optimize in lockstep with your business.

Protection

Automate the Routine

Eliminate manual tasks and repetitive admin with smart automation—freeing your teams to focus on high-value work.

Protection

Minimize Risk

Improve governance, stability, and security through proactive configuration, permission hygiene, and best-practice standardization.

Protection

Fast-Track Strategy

Quickly implement executive decisions and evolving priorities—turning strategy into workflow with tool-aligned execution.

Unlock Total Care

Comprehensive Atlassian consulting with portal-based engagement and guaranteed response SLAs. Access a dedicated team of certified experts through flexible monthly or annual hour packages. Unlock the full potential of your tools by implementing custom workflows, automating routine tasks, and offloading administrative overhead—so your team can focus on strategic initiatives, not day-to-day tool management.

Get Started Now
Host Your Tools

Atlassian Total Care

On-Demand

Sold in
24 hr
Blocks Annually

Total Care

 
10 hrs
/month

Premium

 
60 hrs
/month

Enterprise

 
Custom
 
Expertise
Dedicated team of experts to handle issues
Primary POC to architect, implement, and manage customer's solution
Access
Unlimited Ticket Support
Fair Use Policy for flexible consumption
Option overage protection feature
Strategic Support
Inform and advise road-mapping
New solutions and upgrade coordination
US Federal Options Available
Portal Interconnection
Custom SLAs
Customized packages
Get Started
Get Started
Get Started
Get Started

On-Demand

Sold in

24 hr

Blocks Annually
Expertise
Dedicated team of experts to handle issues
Primary POC to architect, implement, and manage customer's solution
Access
Unlimited Ticket Support
Fair Use Policy for flexible consumption
Option overage protection feature
Strategic Support
Inform and advise road-mapping
New solutions and upgrade coordination
US Federal Options Available
Portal Interconnection
Custom SLAs
Customized packages
Get Started

Total Care

 

10 hrs

/month
Expertise
Dedicated team of experts to handle issues
Primary POC to architect, implement, and manage customer's solution
Access
Unlimited Ticket Support
Fair Use Policy for flexible consumption
Option overage protection feature
Strategic Support
Inform and advise road-mapping
New solutions and upgrade coordination
US Federal Options Available
Portal Interconnection
Custom SLAs
Customized packages
Get Started

Premium

 

60 hrs

/month
Expertise
Dedicated team of experts to handle issues
Primary POC to architect, implement, and manage customer's solution
Access
Unlimited Ticket Support
Fair Use Policy for flexible consumption
Option overage protection feature
Strategic Support
Inform and advise road-mapping
New solutions and upgrade coordination
US Federal Options Available
Portal Interconnection
Custom SLAs
Customized packages
Get Started

Enterprise

 

Custom

 
Expertise
Dedicated team of experts to handle issues
Primary POC to architect, implement, and manage customer's solution
Access
Unlimited Ticket Support
Fair Use Policy for flexible consumption
Option overage protection feature
Strategic Support
Inform and advise road-mapping
New solutions and upgrade coordination
US Federal Options Available
Portal Interconnection
Custom SLAs
Customized packages
Get Started

We've earned the trust of
65 of the Fortune 500.

Man_profile

A globally recognized beverage company partnered with Valiantys to optimize their operations through comprehensive Atlassian support, focusing on improving communication channels, IT support and process streamlining with end-to-end services for Jira project configuration, Confluence management, user permissions setup, troubleshooting, and customized implementations. With Total Care, the beverage company achieved enhanced operational efficiency, improved utilization, positioning them for organizational success.

Global Beverage Leader

A leading telecommunications company facing challenges with managing expanding Atlassian tool usage partnered with Valiantys for Total Care to minimize disruptions and cut costs. Total Care provided comprehensive services including workflows, JSM and Jira Software integrations, backlog clearance, custom request types, and automation that streamlined project management and improved collaboration between service and development teams. The result was substantial cost savings, IT modernization, and enhanced efficiency, with the client crediting the Total Care support for sustained efficiency.

John Johnson
Woman

Design your perfect support package

Get comprehensive Total Care for your entire Atlassian ecosystem with access to our expert team. We provide specialized support for all Atlassian tools, marketplace apps, and third-party integrations—from Jira to custom applications—ensuring seamless performance that maximizes your investment value and lifts the administrative burden.

FIND THE PERFECT SUPPORT