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ESM

Smarter Enterprise Service Management

Boost operational efficiency, enhance employee experiences, and unlock new value streams through smarter collaboration and automation—powered by the Valiantys Precision Framework.

Enterprise Service Management

Modernize your enterprise service delivery with Valiantys’ proven engagement model. Built on Atlassian Jira Service Management, our solutions deliver enterprise-grade capabilities at a fraction of the cost, and twice the speed of legacy systems.

Shatter Service Fragmentation

Organizations struggle with fragmented IT teams, misaligned services, and barriers to technology adoption that prevent businesses from maximizing their digital investments.

A Clear Path

Fragmented Team Velocity
Disconnected IT operations, service desks, and support teams stall collaboration, slow down incident resolution, and disrupt employee productivity.

Misaligned Service Delivery
Legacy platforms and disconnected workflows create gaps between business needs and IT services, resulting in poor user experiences and lost value.

Technology Adoption Barriers
Outdated tools and scattered processes limit enterprise-wide adoption, reducing the impact of digital investments and creating unnecessary friction.

Precision-Enabled Service Delivery

Achieve rapid ROI through precision-engineered ESM solutions that deliver predictive analytics, compliance automation, and scalable governance while reducing costs and headcount requirements.

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Cut through operational complexity

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Strategic Advisory & Roadmapping

Comprehensive business case development, TCO analysis, ESM maturity assessment, and strategic roadmap creation to guide your transformation journey with crystal-clear direction.

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Solution Design & Implementation

End-to-end process review, solution architecture, JSM health checks, service blueprint creation, and proof-of-concept delivery to engineer flawless ESM foundations.

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Modular Service Tiers

Diamond-grade modular ESM solutions across three tiers (SMB, Mid-Market, Enterprise) with role-based configurations, vertical specialization, regional variants, and comprehensive service catalogues tailored to your organization's scale and complexity.

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AI-Driven Operational Intelligence

Advanced AIOps integration with seamless ecosystem connectivity across full business organizations, targeting enterprise customers with intelligent automation and vendor-integrated capabilities for brilliant operational excellence.

Enterprise Accelerators for Smarter Service Delivery

Our expert-built solutions streamline operations and deliver rapid time-to-value through AIOps-driven insights, scalable GRC automation, and shift-left capabilities that cut platform costs by 33% while boosting efficiency across teams. Transitioning from Service Now? We’ve helped enterprises of all sizes migrate from Service now to Jira Service Management to achieve greater flexibility and ROI.

 

ITSM ACCELERATOR
HR ACCELERATOR

We've earned the trust of
65 of the Fortune 500.

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"The transition to JSM, with Valiantys' support, has been transformative. We've seen a 300% cost reduction and now have seamless collaboration across departments. It's been a game-changer for how we manage our services and deliver value." 

Justin Pier, CIO, Lexicon

A Clear Path to Transformative ESM

Discover the clear path to fast implementation, a crystal clear road map, and rapid return on investment with Valiantys' global expertise.

Find Your Clear Path