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SITS 25 – The Service Desk & IT Support Show

ExCeL London | May 14–15, 2025

The Service Desk & IT Support Show is Europe’s premier event for IT Service Management (ITSM) and support professionals.

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Sessions at the Valiantys Booth #241

Discover the Agenda

Our experts are crafting engaging espresso sessions around some of today’s most critical service management challenges, including:

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10:15 am - Wed 14, May 2025

Legacy to Velocity: Leading Organisational Change in Service Operations

 

Valiantys Booth #241

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11:00 am - Wed 14, May 2025

Discover, Manage, Comply - Building a Complete IT Asset Lifecycle

 

Lansweeper Booth #331

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12:30 pm - Wed 14, May 2025

Enhancing IT Governance with Jira Service Management Assets

 

Atlassian Booth #251

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2:30 pm - Wed 14, May 2025

Unlocking High-Velocity Service Management - Building a Business Case for Legacy Tool Replacement

 

Valiantys Booth #241

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3:00 pm - Wed 14, May 2025

Governance, Risk, and Compliance (GRC) and Jira Service Management

 

Valiantys Booth #241

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10:00 am - Thurs 15, May 2025

Employee Onboarding and Offboarding (HR Solutions)

 

Valiantys Booth #241

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11:00 am - Thurs 15, May 2025

Governance, Risk, and Compliance (GRC) and Jira Service Management

 

 

Valiantys Booth #241

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12:30 pm - Thurs 15, May 2025

Legacy to Velocity: Leading Organisational Change in Service Operations

 

 

Valiantys Booth #241

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1:45 pm - Thurs 15, May 2025

Unlocking High-Velocity Service Management - Building a Business Case for Legacy Tool Replacement

 

 

Valiantys Booth #241

Joint Session with Atlassian & Lansweeper

In addition to the Espresso Talks at our booth, we’re also teaming up with Atlassian and Lansweeper for two exclusive sessions at their booths. Discover how connected ecosystems can boost visibility, eliminate silos, and drive smarter service operations.

From Cost Center to Strategic Advantage: The Valiantys Approach.

Organizations today need service management solutions that are intelligent, automated, and interconnected. Valiantys empowers you to transform your service operations into a strategic asset, driving efficiency and unlocking new value.

  • Our Enterprise Service Management (ESM) Accelerators leverage the power of Atlassian’s Jira Service Management (JSM) to deliver smart, scalable, and seamless service experiences. Download Our Flyer
  • Our GRC solution, powered by HYCU, Lansweeper, and Appfire, streamlines compliance and strengthens IT resilience to ensure continuous business operations. Download our GRC Flyer
  • We go beyond traditional ITSM by integrating automation and AI to streamline workflows, boost collaboration, and ensure compliance. Our whitepaper outlines key challenges and practical strategies to help you navigate these shifts with confidence. 
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Sessions at the Valiantys Booth #241

Our experts are crafting engaging espresso sessions around some of today’s most critical service management challenges, including:
Employee Onboarding and Offboarding (HR Solutions)

Discover how to streamline and scale the employee lifecycle using Jira Service Management.

WE'LL COVER:

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Make JSM accessible to business teams

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Use service workflows to improve HR operations

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Connect people, tools, and processes for a seamless onboarding/offboarding experience

Unlocking High-Velocity Service Management - Building a Business Case for Legacy Tool Replacement

Legacy ITSM systems are slowing you down. Learn how to build a compelling business case for modernising your service management tools.

Speaker: Derek Vaughan

WE'LL COVER

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Strategic objectives beyond cost savings

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Business case frameworks and KPIs

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Insights from recent Total Economic Impact™ studies – Perfect for IT leaders who need executive buy-in to modernise operations.

Legacy to Velocity: Leading Organisational Change in Service Operations

Technology isn’t the problem — change is. This talk focuses on the human side of transformation.

Speaker: Derek Vaughan

WE'LL COVER

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How to drive adoption and reduce resistance

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Aligning leadership and operations during change

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Change management strategies tailored for service teams

Governance, Risk, and Compliance (GRC) and Jira Service Management

Discover how Jira Service Management, combined with tools like Lansweeper, HYCU, and Confluence, helps financial organisations align with the five core pillars of the Digital Operational Resilience Act (DORA).

WE'LL EXPLORE FIVE CORE PILLARS:

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Risk Management

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Incident Reporting

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Operational Resilience

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Third-Party Risk Management

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Information Sharing

Asset Management

Stay tuned—full session details and schedule will be released soon.

AI in Service Management

Stay tuned—full session details and schedule will be released soon.

Registration Closed

Get in touch with our team.

We've earned the trust of
65 of the Fortune 500.

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Valiantys is all about a pragmatic approach, open and constructive conversations about tools, and a genuine team spirit. Their recommendations helped us make the right decisions, the ones that make sense for our company.

Julien E., Director of Software Engineering, Amadeus

Atlassian cloud saves our team time, which saves us money.

Evan L., Director of Engineering, Redfin

In just one year our Jira deployment has become enterprise-wide. The range of services available through Valiantys Support has allowed us to keep growing. We can access emergency troubleshooting, advice, and administrative tasks assistance.

Averil F., Atlassian Tooling Expert, System C Healthcare

The work completed during the training with Valiantys allowed us to save a lot of time. The consultants really understood our needs, thanks to their expertise and experience with customers, and helped us to quickly identify the best practices we wanted to implement.

Xavier M., Orange
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