Redefining Service Delivery Across the Modern Enterprise
On-Demand | ESM Talk Series – Part 3
Most organizations don’t struggle with effort; they struggle with flow.
HR manages onboarding in one place.
IT manages access and incidents in another.
Operations manages assets somewhere else.
Each team performs well individually, but service delivery breaks down between them.
ESM Talk Series – Part 3 explores how organizations connect HR, IT, and Operations through a right-sized Enterprise Service Management (ESM) model, creating predictable, scalable service delivery without heavyweight frameworks or vendor hype.
This session explores what changes when:
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HR, IT, and Operations operate on one connected system of work
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ESM is adapted to organizational maturity and risk
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Asset visibility and ServiceOps intelligence close the loop
You’ll see how ESM shifts from isolated service improvement to enterprise capability.
Who This Is For
This session is designed for leaders accountable for experience, scale, and reliability, including:
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HR & People Operations leaders
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CIOs, CTOs, and IT leaders
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Service Operations & Asset Management leaders
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Digital Transformation & Enterprise Architecture teams
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Leaders in regulated and complex environments (Banking, Financial Services, Insurance)
If you’re responsible for making service delivery work across teams, this session is for you.
What You’ll Take Away
By the end of this session, you’ll have clarity on:
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Why HR is often the most effective entry point to ESM
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How to right-size ESM without over-engineering
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How Asset Management and ServiceOps extend ESM beyond experience into predictability
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What a connected service operating model actually looks like in practice
No frameworks for the sake of frameworks.
No “one-size-fits-all” answers.
Featured Speakers
Adam Jackson – Global Head of ESM Practice, Valiantys
A senior IT and transformation leader with 15+ years of experience delivering global ESM and service management transformations. Adam specializes in simplifying complex operating models and designing service frameworks grounded in operational reality.
Kate Wowk - Strategic Engagement Manager, GLiNTECH a Valiantys company
With over 20 years in enterprise technology and professional services leadership, Kate brings deep expertise in aligning organizational strategy with scalable IT and service management practices, enabling sustainable transformation.
Preeti Verma - People Initiatives & Transformation Lead, Atlassian
A globally experienced HR leader and strategic business partner with 20+ years across industries and geographies, Preeti shares a people-centric perspective on how HR becomes a catalyst for enterprise service transformation.
Adam Jackson
Adam Jackson – Global Head of ESM Practice, Valiantys
A senior IT and transformation leader with 15+ years of experience delivering global ESM and service management transformations. Adam specializes in simplifying complex operating models and designing service frameworks grounded in operational reality.
Kate Wowk
Kate Wowk - Strategic Engagement Manager, GLiNTECH a Valiantys company
With over 20 years in enterprise technology and professional services leadership, Kate brings deep expertise in aligning organizational strategy with scalable IT and service management practices, enabling sustainable transformation.
Preeti Verma
Preeti Verma - People Initiatives & Transformation Lead, Atlassian
A globally experienced HR leader and strategic business partner with 20+ years across industries and geographies, Preeti shares a people-centric perspective on how HR becomes a catalyst for enterprise service transformation.
