The latest Forrester report explores why so many organizations are rethinking their legacy service management platforms. Behind every migration is a bigger story — aging systems that can’t scale, rising costs with diminishing returns, underutilized capabilities, and increasing pressure to deliver smarter automation and greater business impact.

Research Highlights

💡 Why organizations are making the switch — including the seven most common and compelling drivers behind platform migrations.

💡 The mistakes that derail migrations — such as poor planning, weak executive sponsorship, and overlooked change management.

💡 Key success factors to reduce costly trial and error — including the importance of strong executive alignment and phased rollouts.