Episode #1: Reimagining ITSM
Harnessing JSM’s Modular Capabilities
Discover how Jira Service Management (JSM) is revolutionizing IT service management through modular flexibility, AI-powered automation, and seamless integrations.
Format: Online, pre-recorded (watch on demand)
Access: Available now
Featured Speakers
Adam Jackson – Global Head of ESM Practice, Valiantys
Adam is a dynamic senior IT leader with over 15 years of experience driving global digital transformation and streamlined service management, currently leading the Global ESM practice at Valiantys. As an ITIL4 Strategic Leader and Managing Professional, he specializes in simplifying complex processes and embedding effective change methodologies to deliver strategic impact and continuous improvement.
Nivine Alaeddine – Senior ITSM Consultant, Valiantys
Nivine has extensive experience supporting digital architects in the banking industry. She is a skilled service desk and software support specialist, excelling in stakeholder engagement and IT service management, with a strong focus on solving IT challenges efficiently.
Richard Crampton – Senior Solutions Engineer, Atlassian
A seasoned IT professional and Service Management evangelist, Richard is passionate about helping organizations align people, processes, and technology to drive transformation. As a Six Sigma Greenbelt and ITIL4 MP certified expert, he specializes in leveraging Atlassian’s JIRA Service Management to enhance service excellence.
Adam Jackson
Adam Jackson – Global Head of ESM Practice, Valiantys
Adam is a dynamic senior IT leader with over 15 years of experience driving global digital transformation and streamlined service management, currently leading the Global ESM practice at Valiantys. As an ITIL4 Strategic Leader and Managing Professional, he specializes in simplifying complex processes and embedding effective change methodologies to deliver strategic impact and continuous improvement.
Nivine Alaeddine
Nivine Alaeddine – Senior ITSM Consultant, Valiantys
Nivine has extensive experience supporting digital architects in the banking industry. She is a skilled service desk and software support specialist, excelling in stakeholder engagement and IT service management, with a strong focus on solving IT challenges efficiently.
Richard Crampton
Richard Crampton – Senior Solutions Engineer, Atlassian
A seasoned IT professional and Service Management evangelist, Richard is passionate about helping organizations align people, processes, and technology to drive transformation. As a Six Sigma Greenbelt and ITIL4 MP certified expert, he specializes in leveraging Atlassian’s JIRA Service Management to enhance service excellence.
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