Modernizing Service Operations: Forrester Insights & a Real-World Transformation Story

A Strategic Dialogue with Forrester, Atlassian, Valiantys & Diligent

Exclusive Forrester research and an unfiltered enterprise migration story reveal how leading organizations are reinventing service operations with AI, unified experiences, and modern ESM architectures.

Why Watch

Today’s enterprises face rising service complexity, fragmented systems, and pressure to deliver faster, more intuitive employee experiences. Leaders know modernization isn’t optional, it’s a strategic advantage.

Designed for leaders accountable for performance, cost, and experience, this webinar provides the insights needed to guide modernization with purpose and impact.

This session offers a concise, executive-level view of:

The market shifts reshaping service operations and why leading organizations are reassessing their approach

How to unlock a simpler, more intuitive employee experience that reduces friction and accelerates work

Where legacy platforms create hidden cost and risk, and how to regain control of spend

What a successful modernization journey looks like, grounded in Diligent’s real-world example

Why This Matters Now

Service operations are undergoing the most profound reinvention in a decade.

Today’s enterprises face:

Fragmented service ecosystems

Legacy platforms nearing end-of-life

Licensing models that no longer scale

Rising employee experience expectations

AI reshaping the definition of “service” at every level

Free Access to the Forrester Report

This webinar shows you what the most forward-thinking organizations are doing, backed by Forrester's latest data and a real customer migration story that cuts through the hype.

Access to the report now

Featured Speakers

Julie Mohr

Principal Analyst,
Forrester

Adam Jackson

Global Head, ESM Practice,
Valiantys

John DeSimone

Senior Manager, BT Systems Engineering, Diligent

Tanushree Panigrahi

Principal Partner Solution Strategist, Atlassian

Modernizing Service Operations: Forrester Insights & a Real-World Transformation Story

Why Watch

The market shifts reshaping service operations and why leading organizations are reassessing their approach

How to unlock a simpler, more intuitive employee experience that reduces friction and accelerates work

Where legacy platforms create hidden cost and risk, and how to regain control of spend

What a successful modernization journey looks like, grounded in Diligent’s real-world example

What a successful modernization journey looks like, grounded in Diligent’s real-world example

Why This Matters Now

Free Access to the Forrester Report

Featured Speakers

Julie Mohr

Principal Analyst, Forrester

Adam Jackson

Global Head, ESM Practice,Valiantys

John DeSimone

Senior Manager, BT Systems Engineering, Diligent

Tanushree Panigrahi

Watch On-Demand

Principal Analyst,
Forrester

Global Head, ESM Practice,
Valiantys