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Executive Roundtable: Unlocking Business Value through Modern Service Management

May 14, 2025 | 6:00 p.m.

Sunborn London

Join a select group of senior decision-makers on May 14th in London for a private roundtable and networking dinner, hosted by Valiantys, featuring Totalmobile and Nominet.

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What does real service transformation look like - from the inside?

In an exclusive, executive-led conversation, senior leaders from Totalmobile and Nominet will provide firsthand insights into their transformation journeys — from the strategic imperatives that initiated change to the measurable business outcomes they are achieving today.

Expect a high-level, peer-driven discussion on how strategic service management is accelerating enterprise performance. Hear how these organizations:

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Streamlined critical service workflows to enhance efficiency
Elevated employee and customer satisfaction
Scaled operations seamlessly with Confluence and automation
Extended service management practices across the enterprise

Sunborn London

Set aboard the iconic Sunborn London, a luxury yacht hotel moored in the Royal Victoria Dock, this unique venue offers an inspiring setting for high-level conversations.

Address

Sunborn London
Royal Victoria Dock
London, E16 1AA

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Agenda

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6pm – 6:30pm | Networking Reception

Welcome aperitif and informal networking with fellow attendees.

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6:30pm - 6:40pm | Welcome Remarks

Why enterprise service management is evolving - and what it means for your business.

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6:40pm – 7:10pm | Peer Panel Discussion

Real transformation stories shared by senior leaders Gamal Lear, Head of Strategic Change at Totalmobile, Edward Ash, IT Service Manager at Nominet, and Adam Jackson, Head of ESM Practice EMEA at Valiantys.

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7:10pm – 7:25pm | Open Q&A & Closing Thoughts

An interactive session for shared reflections and peer questions.

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from 7:30pm | Seated Dinner, Continued Discussion & Networking

Continue the conversation over dinner in an intimate setting with your peers and speakers.

Hear from leaders with hands-on experience in service management

Gamal Lear

Head of Strategic Change, Totalmobile

 

Gamal's LinkedIn >

Edward Ash

IT Service Manager, Nominet

 

Edward's LinkedIn >

Adam Jackson

Head of ESM Practice, EMEA, Valiantys

 

Adam's LinkedIn >

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