Valiantys | Enterprise Service Management

ENTERPRISE SERVICE MANAGEMENT

Modern ITSM for a
Digital-First Enterprise

Looking for a cost-effective, scalable IT service management (ITSM) solution? Valiantys is a trusted Atlassian Specialized Partner in ITSM and leads the way in transforming service operations with Jira Service Management. With deep expertise, proven methodologies, and a commitment to real business outcomes, we’ll help you deliver faster, smarter, and more connected service experiences.

Meet your IT
service challenges

As organizations modernize digital services, applications, and devices, IT teams must evolve to meet growing demands. Valiantys empowers your IT operations, support, and business teams to collaborate, respond quickly, and deliver exceptional user experiences with Jira Service Management.

Let's Do This

Build high-velocity teams

How do you ensure your operations, support, and other IT teams collaborate effectively and deliver rapid responses to users?

Adopt best practices in IT services

How do you align IT services with the business and provide great customer and employee experiences?

Support business transformation

How do you accelerate adoption of new apps across the organization and ensure business teams make the most of new technology?

Realize the full value
of your IT investments

A modern ITSM system can help unlock the full potential of your technology investments by enabling you to deliver the IT services your customers and employees need and expect. Valiantys’ ITSM experts can help accelerate your IT services transformation.

We can guide you through every stage of your ITSM implementation, from project scoping to deployment and data migration.
Our experts will help you bridge the gap between processes and tools, unlocking the power of Atlassian’s Jira Service Management.
We’ll help your IT operations, support, and other technical and business teams get up to speed and deliver great user experiences.

Our ITSM Services

Whether you're improving time to resolution, increasing service desk efficiency, or expanding ITSM capabilities to other departments, we ensure your JSM deployment is tied to clear, strategic outcomes that matter to your leadership and your end users.

Project Scoping

We define the right-sized solution and phased rollout plan to match your business needs and goals.

JSM Deployment

Our certified experts use a proven methodology to deliver fast, effective implementations tailored to your environment.

ITSM Tool Migration

Make the switch from legacy systems like ServiceNow or BMC Remedy seamlessly—with complete data migration and minimal disruption.

Training & Enablement

Accelerate user adoption with specialized Jira Service Management training for both practitioners and administrators.

Enterprise Service Management (ESM)

Extend ITSM best practices to other departments—such as HR, finance, or marketing—for organization-wide service excellence.

Performance Optimization

Our experts work with your team’s post-deployment to monitor system performance, fine-tune configurations, and analyze service metrics.

Industry-Leading
ITSM Expertise

ITIL and Atlassian Experts

Atlassian has recognized Valiantys as an ITSM Specialized Partner, and our experts have both Atlassian and IT Infrastructure Library (ITIL) certifications.

Pre-Built Tools to Accelerate Your Timeline

We’ll help you apply ITIL-aligned configuration templates to accelerate your time to go-live and minimize customizations.

Deep Industry Expertise

With our dedicated ITSM team, we have many years of experience deploying service management tools and practices across industries.

Our Technology is the Core of JSM

Valiantys' VertygoSLA software was acquired by Atlassian in 2013 and formed the core of the initial Jira Service Management release.

12 Atlassian Partner of the Year Awards

Atlassian has recognized our expertise and experience from hundreds of projects and time-tested strategies for success, recognizing us as ITSM Partner of the Year.

Key Tools We Implement

Connect development, IT operations, and business teams with a unified platform that fosters agility and speed.

Transforming
Operations with Jira Service Management

Give your teams the framework and tools to support best practices in IT services with Atlassian’s JSM.

Native Assets
for Jira Service Management

Gain full visibility of your resources and quickly troubleshoot incidents with JSM-native asset and configuration management.

Integrated Incident
Management
Powered by Opsgenie

Maximize uptime by ensuring the right people are notified at the right time with Atlassian’s incident management tool.

Optimized Communication
with Statuspage

Automatically keep your customers and employees informed during every stage of an incident with Atlassian’s Statuspage.