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Oct 14 2025

Willy Wonka's Jira Service Management Instance

Step Inside the JSM Willy Wonka Factory!

Take a journey through Atlassian’s Jira Service Management solutions, hosted at Willy Wonka’s Factory! Join Valiantys' Atlassian Certified Expert, Rachel O’Neil, for a deliciously insightful session exploring how teams can streamline their operations with Incident Management, Asset Management, Data Manager, Rovo Agents, AI, and Service Requests.

This interactive event will include live demonstrations, Q&A opportunities, and a few delightful chocolates to enjoy in tandem with the event. Don’t miss this chance to learn how Jira Service Management can transform the way your teams deliver exceptional service.

Outline:

  • Builds off Jira Service Management Fundamentals & Jira Service Management for ITSM

  • Takes an in-depth look at:

    • Incident Management
    • Asset Management
    • Data Manager
    • Rovo Agents & AI
    • Service Request

 

Please Note: Seats are limited to 100 guests in US/CA. Bijoux orders available for US residents only. CA residents will receive equal value box of chocolates from Canadian chocolatier. We appreciate your understanding.

 

Get to know your Speaker!
Rachel O'Neil

Rachel ONeil

Presales Solution Engineer & Atlassian Certified Expert

Rachel O’Neil is a seasoned business consultant and solutions architect with over a decade of experience specializing in Atlassian tools like Jira, Confluence, and Bitbucket. At Valiantys, she focuses on optimizing workflows, implementing scalable solutions, and driving process improvements that align with clients' business goals. Known for her analytical mindset and customer-focused approach, Rachel excels in delivering tailored implementations, migrations, and ongoing support to address complex challenges. Passionate about enabling team success, she leverages her expertise to foster collaboration, improve governance, and streamline project management.

 

 

Reserve Your Spot

November 18, 2025

12PM - 2PM US/Central