case-study-GPS-University

ITIL Jira Service Management launch at Osnabrück University of Applied Sciences

A success story about efficiency improvement, transformation and happy students.

  • Osnabrück University of Applied Sciences wanted more efficient service management to deal with service management more holistically 
  • The new system, based on Atlassian tools, resulted in greater efficiency and integration of a redefined service catalog.
  •  Covid-19 related contact limitations required flexible and focused collaboration and the challenge of adapting to ever-changing circumstances.