Modernize HR Service Delivery Processes

Discover How HR Teams Are Transforming Service Delivery with Jira Service Management

In Episode 3 of the ESM Talk Series, Valiantys experts explore how HR can become the launchpad for Enterprise Service Management — connecting HR, IT, and shared services to deliver a seamless employee experience.

Featuring Adam Jackson from Valiantys, Kate Wowk from GLiNTECH and Preeti Verma from Atlassian.

This episode is designed for:

➡ HR & People Operations leaders modernizing service delivery
➡ CIOs and IT leaders scaling Enterprise Service Management
➡ Shared Services & Operations teams reducing cross-team friction
➡ Transformation leaders embedding automation and AI into workflows

If you're responsible for improving employee experience across the enterprise, this conversation is for you.

👉 Access the full session by filling out the form.

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Webinar Details

est talk series part 3

On-Demand | ESM Talk Series – Part 3

What Is HR Service Delivery Transformation?

HR service delivery transformation is the process of modernizing how HR teams manage employee requests, services, and workflows. Instead of relying on manual processes and siloed systems, organizations adopt centralized platforms to improve efficiency, transparency, and scalability.

This shift enables HR teams to operate more like service providers—delivering consistent, trackable, and measurable outcomes.

What You’ll Learn

How to successfully approach HR service delivery transformation
The core principles of HR service management (HRSM)
Real-world use cases of Jira Service Management for HR teams
How to standardize and automate HR requests and workflows
Ways to improve employee experience through better service delivery
How HR fits into a broader enterprise service management (ESM) strategy

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Meet the Speakers

Meet the Speakers

Our conversations bring together the brightest minds from Atlassian, Valiantys, and leading enterprises to share expert insights on the future of service management.

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Adam Jackson

Global Head of ESM Practice
Valiantys

A senior IT and transformation leader with 15+ years of experience delivering global ESM and service management transformations. Adam specializes in simplifying complex operating models and designing service frameworks grounded in operational reality.

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Kate Wowk

Strategic Engagement Manager
GLiNTECH a Valiantys company

With over 20 years in enterprise technology and professional services leadership, Kate brings deep expertise in aligning organizational strategy with scalable IT and service management practices, enabling sustainable transformation.

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Preeti Verma

People Initiatives & Transformation Lead
Atlassian

A globally experienced HR leader and strategic business partner with 20+ years across industries and geographies, Preeti shares a people-centric perspective on how HR becomes a catalyst for enterprise service transformation.

Frequently Asked Questions

By adopting modern HR service management (HRSM) practices, teams can streamline requests, improve visibility, and deliver a better employee experience across the entire lifecycle.

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What is HR service management (HRSM)?

HR service management (HRSM) applies service management principles to HR processes, helping teams deliver structured, efficient, and measurable employee services.

How does Jira Service Management help HR teams?

Jira Service Management allows HR teams to manage requests, automate workflows, and improve service delivery through a centralized platform.

What are the benefits of HR service delivery transformation?

Organizations benefit from improved efficiency, better employee experiences, increased visibility, and more scalable HR operations.

About the ESM Talk Series

Step into a new era of service management with Service Management Unplugged – a series of candid, expert-led discussions that challenge the status quo. Let’s Talk ESM and explore what’s next in Service Management. Our experts will reveal how IT and business teams can transform workflows, enhance collaboration, and maximize efficiency using Jira Service Management (JSM).

Ready to dive deeper? Here’s what you can expect from the series:

• Exclusive insights from industry leaders in IT and business service management.

• Discover how AI and automation in JSM are revolutionizing service delivery.

• See how global organizations extend JSM beyond IT for business transformation.

• Hear real-world success stories from industry pioneers and Atlassian experts.

Watch Previous Episodes

Talk to our Experts

Preview Episode 1

Reimagining ITSM

Harnessing JSM’s Modular Capabilities

Discover how Jira Service Management (JSM) is revolutionizing IT service management through modular flexibility, AI-powered automation, and seamless integrations.

Format: Online, pre-recorded (watch on demand)
Access: Available now

Watch Episode 1

Preview Episode 2

Service Management Unplugged

AI Meets Service Management: Get Ahead or Get Buried

This session shifts focus to the next game-changer: AI. From anticipating workloads to automating response patterns, AI is transforming service management from reactive fire fighting to predictive orchestration.

Let’s Talk AI – and how intelligent tools like Rovo are reshaping how we plan, work, and lead across IT and business services.

Format: Online, pre-recorded (watch on demand)
Access: Available now

Watch Episode 2

Connect with Our ESM Experts

Have questions about the ESM Talk Series or looking to advance your Enterprise Service Management journey?

Connect with the experts at Valiantys to explore practical next steps for HR, IT, and shared services transformation.

Let’s start the conversation.

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