You request is: | Severity | Pack Standard | Pack Entreprise | Unlimited Pack | ||
---|---|---|---|---|---|---|
Essential | Advanced | Critical | ||||
An incident | (S1) Production application stopped | 4H | 2 H | 4 H | 2 H | 1 H |
(S2) Serious degradation | 6 H | 4 H | 6 H | 4 H | 2 H | |
(S3) Moderate impact | 8 H | 6 H | 8 H | 6 H | 3 H | |
(S4) Limited impact | 16 H | 8 H | 16 H | 8 H | 4 H | |
A request for assistance | Blocker | 8 H | 4 H | 8 H | 4 H | 2 H |
Non-blocker | 16 H | 8 H | 16 H | 8 H | 4 H |