For years, ServiceNow has been the default for enterprise service management, but times have changed. Rising costs, inflexible licensing, and slow innovation cycles have led many leaders to question whether their service platform is still serving the business.
In this executive briefing, our Head of ESM Practice, Adam Jackson, will share what your peers are already acting on: why Jira Service Management is becoming the platform of choice for modern enterprises and how they’re navigating the switch successfully.
You’ll hear what industry analysts are reporting, how CIOs and COOs are rethinking legacy contracts, and what measurable impact organizations are seeing post-transition.
This is not a tools talk... it’s a strategy session for leaders ready to align service delivery with today’s business realities.
What You’ll Learn:
Why enterprises are reassessing ServiceNow as digital transformation accelerates
What analysts are saying about the shift to lighter, faster service management platforms
How switching to Jira Service Management can unlock agility, reduce OPEX, and accelerate time-to-value
Executive-level case studies: what leading companies changed—and how it impacted cost, delivery, and alignment