Last time, we showed how modular workflows and automation with Jira Service Management (JSM) are tearing down silos and unleashing faster, smarter service delivery across the enterprise.
This session shifts focus to the next game-changer: AI. From anticipating workloads to automating response patterns, AI is transforming service management from reactive fire fighting to predictive orchestration.
Let’s Talk AI – and how intelligent tools like Rovo are reshaping how we plan, work, and lead across IT and business services.
Why AI isn’t just a tool, but a strategic advantage in modern service management.
How leading teams are using AI to predict demand, optimize staffing, and automate the boring stuff.
What AI can (and can’t) do in real-world scenarios, like problem management, change reviews, and service desk triage.
How to spot patterns across IT, HR, and Facilities, before small issues become big ones.
Why starting small with AI leads to faster wins and smarter scaling.
With over 20 years of experience in service management, Erin is passionate about delivering world-class solutions that balance people, processes, and technology. She brings a practical lens to applying AI, cutting through the noise without overcomplicating things.
As the driving force behind innovation at Valiantys, Paul blends technical expertise with real-world pragmatism. He specializes in turning service strategy into scalable solutions, especially when AI and automation are in the mix.
As CPO at Lansweeper, Maarten leads product innovation across IT discovery and asset intelligence. He focuses on transforming data into insights and bridging ITAM, ITSM, and security for smarter, cross-functional service management.
John Meier is a Senior Solutions Engineer at Atlassian, with a background in Software Development and IT Operations. For the
past several years, John has worked with some of Atlassian’s most strategic customers to plan and implement migrations to the Cloud.
At Atlassian, his mission is to utilize his technical expertise to support Atlassian customers and make them as successful as possible.
Watch the Teaser to get a glimpse of what’s to come before unlocking the full talk.
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Ready to stop chasing tickets and start anticipating what’s next?
You’ll also take away strategic insights on:
How AI is shifting service management from reactive resolution to predictive decision-making
What kind of data and mindset unlock the real potential of AI ,without the complexity
How to approach AI adoption with clarity, confidence, and long-term impact in mind
Food for Thought
“If your teams are still buried in tickets and spreadsheets, what could they accomplish if AI handled the noise?”
AI won’t fix broken processes, but it will amplify the good ones.