Jira Service Management Fundamentals

Learn how Jira Service Management (JSM) helps IT teams deliver exceptional service experiences while connecting support, development, and operations teams on a single platform. In this on-demand webinar, Valiantys' Atlassian Certified Experts provide an overview of Atlassian's high-velocity ITSM solution and demonstrate how JSM enables efficient service delivery through collaboration and automation.

You'll explore the customer experience, agent workflows, and administrative capabilities that help teams streamline service management and improve response times.

What you'll learn:

• Introduction to Jira Service Management
• Help Center and customer portal walkthrough
• Submitting and managing requests as a customer
• Working tickets as a service agent
• Managing and configuring projects as a project administrator

Watch the recording anytime to see how Jira Service Management can help your teams deliver faster, more collaborative support.