Resources

Jira Service Management Fundamentals

Written by Valiantys Training North America | Jul 21, 2025 3:48:42 PM

In this free 1-hour webinar, Valiantys' Atlassian Certified Experts provide an overview of Atlassian's high-velocity ITSM solution, Jira Service Management. The webinar will cover customer portals and connecting service agents to Dev & IT Ops teams within the highly collaborative Atlassian tools.

Outline:

  • Introduction to JSM
  • Help Center walkthrough
  • Submit tickets as a customer
  • Work tickets as an agent
  • Manage the project as a project admin


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