The majority of Service Management portals are created by non-IT teams. Before anyone started mentioning the phrase enterprise service management, digital transformation, or business transformation, we noticed clients using the likes of Atlassian Jira Service Management for HR, facilities, marketing, and more.
In this session, we:
Deploying your service management tool to business teams was no small feat. We walked through real use cases that sympathetically showed how you could help your business teams take advantage of the magic in your tooling.
Erin Collins – Global Head of ITSM
With a remarkable career spanning over two decades in the corporate IT landscape, Erin is an IT Service Management (ITSM) authority. Her wealth of experience, deep understanding of industry trends, and proven track record in working with internal end users make her a valuable asset to our discussion today.