On-Demand | ESM Talk Series – Part 3
Most organizations don’t struggle with effort; they struggle with flow.
HR manages onboarding in one place.
IT manages access and incidents in another.
Operations manages assets somewhere else.
Each team performs well individually, but service delivery breaks down between them.
ESM Talk Series – Part 3 explores how organizations connect HR, IT, and Operations through a right-sized Enterprise Service Management (ESM) model, creating predictable, scalable service delivery without heavyweight frameworks or vendor hype.
HR, IT, and Operations operate on one connected system of work
ESM is adapted to organizational maturity and risk
Asset visibility and ServiceOps intelligence close the loop
You’ll see how ESM shifts from isolated service improvement to enterprise capability.
This session is designed for leaders accountable for experience, scale, and reliability, including:
HR & People Operations leaders
CIOs, CTOs, and IT leaders
Service Operations & Asset Management leaders
Digital Transformation & Enterprise Architecture teams
Leaders in regulated and complex environments (Banking, Financial Services, Insurance)
If you’re responsible for making service delivery work across teams, this session is for you.
By the end of this session, you’ll have clarity on:
Why HR is often the most effective entry point to ESM
How to right-size ESM without over-engineering
How Asset Management and ServiceOps extend ESM beyond experience into predictability
What a connected service operating model actually looks like in practice
No frameworks for the sake of frameworks.
No “one-size-fits-all” answers.