5 ITIL processes where Jira Service Management makes a difference

Written by Admin | Jul 8, 2025 1:52:19 PM

Discover our ITIL V4 recommendations and our best practices to implement to make the difference with Jira Service Management

Discover how JSM allows a strong alignment with ITIL processes

This e-book highlights how the new Jira Service Management solution enables customers to use ITIL processes in 5 key areas of ITSM:

Customer portal
Incident management
Change enablement
Knowledge management
Reporting

Discover our ITIL V4 recommendations for each topic and best practices that you can implement using Atlassian’s ITSM global solution, with a special focus on features newly added to Jira Service Management.

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