SOFAXIS, leading French broker in insurances for local communities and hospitals, draws its strength from its expertise.
The company relies on the understanding of the issues applicable to local communities and hospitals and on the specific software tools developed internally in order to insure and assist its customers.
Thus controlling the software development processes is a key issue for SOFAXIS. Among the 450 employees of the firm, about fifty of them work for the ISD.
When Dominique Jean-Prost, IT Support Manager, met Valiantys during the Devoxx in Paris, SOFAXIS was encountering several limitations:
'We were using a primary test management tool since 2003 and we were facing several issues: people did not really use this product - which was relatively expensive, some people were still using another task management tool developed internally, and we wanted to re-invigorate this organisation.'
Convinced by JIRA’s powerful notification system and flexibility, Dominique Jean-Prost then called on Valiantys to assist him in the migration from the previous task management system to JIRA.
“Working with Valiantys also allowed us to benefit from an acquisition process of the tool that suited our organisation”, explains Dominique Jean-Prost. “We are used to pay with invoices and transfers, so acquiring JIRA with a credit card on the Atlassian website was not entirely adapted to our workflow.”
One of the requirements of SOFAXIS was a quick implementation. For this reason the project was organised in two parts, each part lasting 2 days and taking place 15 days apart. The first step was dedicated to need analysis and creating a POC based on best practices of administration; the two following days were spent on making the final adjustments and for documentation.
Right from the start users showed enthusiasm about this solution. “At the end of the first week, we had about fifteen projects which were already configured and being used in production, a full team using JIRA, and the tool generated strong popularity!” recalls Dominique Jean Prost.
A month after the implementation, all newly created bugs, tasks and improvement requests are now managed in JIRA. The project of existing issues resumption has been 50% completed: all the requests from the primary test management tool have been imported, and only the ones from the internally developed tool have to be transferred.
More than 4200 issues, including 2400 new ones are currently being resolved in JIRA and the 60 projects created by SOFAXIS allow a more efficient management of the software development processes.
“As for quality and reactivity in the management of a request, it is difficult to quantify but the benefit is obvious.” highlights Dominique Jean-Prost. Besides the configurations made by Valiantys, JIRA’s popularity within the ISD and users’ involvement were key success factors of this migration.
Dominique Jean-Prost currently runs the platform and act as an internal reference for the use of JIRA. Development teams embraced the collaboration functions – especially the comments – and share information around requests through JIRA interface.