VertygoSLA gives organizations the opportunity to support their SLAs (Service Level Agreement) based on acknowledgment time or resolution time commitments. With VertygoSLA, using JIRA for customer support, Help Desk and Service Desk (in ITIL context) or any high valuable business process let your issue managment going one step further.The team menbers can easily handle the contractual priority and allocate their time
Features
Here is a video which explain main features of the plugin.
VertygoSLA gives three custom fields : Guaranteed Time of Resolution, the Guaranteed Time of Intervention and with the last one, you can define any timer you wants . Each of them shows :
a calculated due date (the method of calculation is defined in the administration section),
an agreement time : the maximum time allowed to perform an action,
a progress bar which shows the percentage of the working hours consumed,
the consumed hours since the creation of the issue,
the remaining hours : difference between the calculated due date and the actual time, according to a working calendar
To access to the full documentation, download the plugin or to request an evaluation license click here .
To buy VertygoSLA
By buying a license, maintenance or upgrade you indicate your total acceptation with the following EULA (End User License Agreement).
All prices indicated are in $US
Payments can be made by cheque or electronic wire transfer. We accept Paypal Payment by email.
Ready to order? Please complete our online order form. If you would like to purchase more than one licence, need a quote for a specific maintenance period or require an invoice with your purchase order number just add the details in the Additional information section, we'll get back to you within one business day
Experiencing difficulties with our ordering process? Drop us an email at plugin@valiantys.com or call us directly on +33 (0)5 62 24 47 62
Licenses terms and categories
New licenses
VertygoSLA
licenses for
Prices
JIRA 4.X <= 100 users
$800
JIRA 4.X 100+ users
$2500
Our software licenses entitle you to :
Deploy a single instance of the product to a single instance of JIRA in a production environment on 1 server accessible by the number of editors license (test environment is free of charge)
Perpetual use
Software maintenance for 12 months - including all updates and online support (Renewing maintenance is entirely optional)
Licenses Upgrade
VertygoSLA
upgrades
To JIRA 100+ users
From JIRA <= 100 users
$2000
Our license upgrades entitle you access to a year of product updates and support from the date of upgrade.
Software Maintenance
VertygoSLA
maintenances for
Prices
JIRA 4.X <= 100 users
$400
JIRA 4.X 100 + users
$1250
Our maintenance entitle you to :
Includes 1 year of product updates and support
Software maintenance period will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.
Community & Open Source Licenses
Community
VertygoSLA is free to use by official non-profit organisations and charities (proof of non-profit status is required). There are certain organisations whose purpose is to make the world a better place, and we believe in helping them achieve that.
Community licenses are designed for organisations which are:
non-profit,
non-government,
non-academic,
non-commercial,
non-political
secular
In nature, that would not otherwise be able to afford JIRA. If your organisation is philanthropic in nature then you probably qualify.
To apply for a Community License, send us an email specifying the following information:
The registered name of your organization
Your organization's URL
a short description of your organization
Open Source
VALIANTYS supports and believes in the Open Source movement. VertygoSLA is free for any Open Source project to use.
There are a few requirements for an Open Source license, the main ones being:
Established code base
Publicly available project website
Using an approved open source license
Your JIRA instance will be publicly accessible
To apply for an Open Source License, send us an email specifying the following information:
Project Name
Project URL - Your project must have a public URL
Project Description - Please outline the goals of your project and its intended users.
To access to the full documentation, download the plugin or to request an evaluation license click 
Experiencing difficulties with our ordering process? Drop us an email at